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Cosmetics and personal care: Sales call, phone, and voice-note scripts

18 scripts with an opening, discovery, objection branches, and a close, for brand-owner discovery, pharmacy and salon stockists, first orders, product choice, reaction reports, damaged shipments, and voice notes.

18 scripts4 groups32 minOctober 15, 2026

  • sales calls
  • phone
  • voice notes
  • beauty

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1 script open, 18 scripts in total. Members see the rest.

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These scripts are written for phone calls and WhatsApp voice notes: an opening, discovery, objection branches, and a close that ends in one next step. Use the formal ‘you’ forms on the phone and switch to casual only if the other person does. Don't read the lines word for word; adjust the quoted sentences to how you talk.

Talking to the brand owner (for agencies and consultants)

5 scripts

First call: the cold open (2 min)

  1. Opening“Hi {CONTACT_NAME}, this is {NAME} from {AGENCY_NAME}. I saw {BRAND}'s serums on Instagram. Do you have two minutes? I'll tell you why I'm calling.”
  2. Why I'm calling“Two things come up often at cosmetics brands: ads rejected because of claims with no document behind them, and repeat orders that don't come after the first purchase. Is either of those on your mind?”
  3. ListenWhatever the answer, add one question: “Who writes the ad copy, and whose approval do the claim sentences go through?”
  4. Bridge“I won't try to solve this over the phone. In a 20-minute call we can look at your claims file and your ad account together, and I'll leave you with three concrete suggestions. If you don't like them, no obligation.”
  5. Close“Would {DAY_1} at {TIME_1} or {DAY_2} at {TIME_2} work? I'll send the meeting link on WhatsApp.”

4 scripts more in this group for members.

17 scripts more for members

This item has 18 scripts in total. With a membership you see all of it and copy any line in one click.

  1. Pharmacy, salon, and boutique stockists4 scripts
  2. Customer calls5 scripts
  3. Voice notes4 scripts
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The same item for other industries

This item has a separately written version for 31 other industries. If you work with them too, open their version.

Cosmetics and personal care page

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