Message templateSales
Cosmetics and personal care: WhatsApp and DM replies
20 replies for first contact, price and ingredient lists, order of use, mentions of skin conditions, a three-step follow-up, shipping problems, reaction reports, and win-backs.
20 templates5 groups20 minOctober 15, 2026
- dm
- message templates
- beauty
These replies are written for WhatsApp Business and Instagram DMs: first contact, price and ingredient questions, a three-step follow-up, shipping and reaction situations, and winning back lapsed customers. Save them as quick replies, but always edit the customer's name and the product they asked about.
First reply and greeting
First reply during business hours
Hi {FIRST_NAME}, this is {AGENT_NAME} from the {BRAND} team. Thanks for reaching out. Which product are you looking at, or can you tell me a little about what you're after? Send the product link and I'll write the ingredient list, size, and order of use right away.
3 templates more in this group for members.
19 templates more for members
This item has 20 templates in total. With a membership you see all of it and copy any line in one click.
- 02Price, ingredient, and routine questions4 templates
- 03Follow-ups 1–34 templates
- 04Shipping, damage, and reaction situations4 templates
- 05Win-backs and special cases4 templates
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The same item for other industries
This item has a separately written version for 31 other industries. If you work with them too, open their version.
- Dental clinics
- Plastic and cosmetic surgery
- Hair transplant
- Medical tourism
- Aesthetic medicine
- Psychologists and therapy
- Dietitians and nutrition
- Physiotherapy
- Veterinary clinics
- Gyms and personal training
- Hair and beauty salons
- Real estate
- Interior design and renovation
- Automotive
- Restaurants and cafés
- Hotels and stays
- Tours and travel agencies
- Weddings and events
- Photo and video studios
- Local services
- Schools and courses
- Fashion e-commerce
- Furniture and home decor
- Food brands
- Retail stores
- Online courses and coaching
- Consulting and B2B services
- SaaS and software
- Insurance and financial advice
- Agencies and freelancers
- Personal brands and creators
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