Skip to content
DFXCommunity

Message templateSales

Retail stores: WhatsApp and DM replies

24 templates for first replies, stock and price, holds, WhatsApp orders, exchanges and defective items, three follow-ups, win-backs, and corporate quotes.

24 templates5 groups25 minOctober 15, 2026

  • templates
  • whatsapp
  • dm
  • sales

Preview

1 template open, 24 templates in total. Members see the rest.

Create a free accountSee plans

These replies cover the store flow from the first line of a WhatsApp or Instagram DM through holds, orders, exchanges, and win-backs. Each is written in a polite register, in short paragraphs, ending in one next step. Save them as quick replies and fill the brackets fresh in every conversation.

First reply and stock questions

6 templates

First reply: not sure what they want

Hi, this is {NAME} from {STORE}. Three details are enough for me to show you the right product: 1. What are you looking for (or what will you use it for)? 2. Any preference on size, color, or dimensions? 3. Will you come to the store, or do you want it shipped? If you send a photo, I can look faster.

5 templates more in this group for members.

23 templates more for members

This item has 24 templates in total. With a membership you see all of it and copy any line in one click.

  1. Price, holds, and orders5 templates
  2. Exchanges, gifts, and after-sale4 templates
  3. Follow-up messages4 templates
  4. No-shows, win-backs, and corporate messages5 templates
Create a free accountSee plans

Already have an account? Log in

The same item for other industries

This item has a separately written version for 31 other industries. If you work with them too, open their version.

Retail stores page

  • Checklist20 min

    36-point marketing checklist for local stores

    • Profile verified; the address, floor, and map pin point to the store's real entrance.
    • Opening hours plus holiday and special-day hours are up to date.

    36 items · 6 groupsMembers only

  • Copy template22 min

    Caption templates

    Box opening

    We opened this morning's box, and {ITEM_COUNT} new products just hit our {PRODUCT_GROUP} shelf. The first thing that stands out is {PRODUCT_1}, which we picked for {FEATURE_1}. {PRODUCT_2} and {PRODUCT_3} are right beside it. Prices match the shelf tag, tax included. {PRODUCT_1} is {PRICE_1}. Come see it in {NEIGHBORHOOD}, at {SHORT_ADDRESS}. We're open until {CLOSING_TIME} today. To hold one, WhatsApp: {NUMBER}

    24 templates · 5 groupsMembers only

  • Message template15 min

    15 copy and message templates for local stores

    Meta ad: new arrivals

    Our {PRODUCT_CATEGORY} shelf just got a refresh. {PRODUCT_1}, {PRODUCT_2}, and {PRODUCT_3} are in the store this week. {NEIGHBORHOOD}, {SHORT_ADDRESS}. Open until {CLOSING_TIME} today.

    15 templates · 4 groupsMembers only