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Hotels and stays: WhatsApp and DM replies

26 ready WhatsApp and DM replies: first response, rates and quotes, info questions, three follow-ups, no-shows, and cold inquiries.

26 templates5 groups25 minOctober 15, 2026

  • whatsapp
  • dm
  • reservations
  • templates

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1 template open, 26 templates in total. Members see the rest.

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The replies a reservations team writes every day on WhatsApp and Instagram DMs. Each message does one job and ends with a question or a clear next step. Whenever a price comes up, give the total with taxes and say whether breakfast is included.

First reply and qualifying

5 templates

First message from an ad

Hi {NAME}, this is {AGENT} from {HOTEL}. Thanks for messaging us from our ad. To send you the right room and rate right away, I just need three things: check-in and check-out dates, number of guests, and children's ages if any are coming.

4 templates more in this group for members.

25 templates more for members

This item has 26 templates in total. With a membership you see all of it and copy any line in one click.

  1. Rates and quotes5 templates
  2. Info questions6 templates
  3. Follow-ups4 templates
  4. After booking, no-shows, and win-backs6 templates
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The same item for other industries

This item has a separately written version for 31 other industries. If you work with them too, open their version.

Hotels and stays page

  • Checklist20 min

    A 36-point hotel marketing checklist

    • The booking engine lets guests pick dates in 3 taps on mobile.
    • The price shown is the total with taxes; no surprise fees at the last step.

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  • Copy template20 min

    Caption templates

    Room type comparison

    {ROOM_TYPE_1} vs. {ROOM_TYPE_2}, in one sentence: {DIFFERENCE}. {ROOM_TYPE_1}: {SQM_1} m², {BED_1}, {VIEW_1}. {ROOM_TYPE_2}: {SQM_2} m², {BED_2}, {VIEW_2}. Which one suits you? {RECOMMENDATION}. DM us your dates and we'll pick the right room together.

    20 templates · 5 groupsMembers only

  • Message template12 min

    16 message and copy templates for hotels

    First reply to a rate question

    Hi {NAME}, thanks for reaching out about {DATES}. Our {ROOM_TYPE} is available for those dates: {NIGHTS} nights, {AMOUNT} total including taxes, breakfast {BREAKFAST_STATUS}. Let me know how many of you are coming and, if you're bringing kids, their ages, and I'll find the room that fits best.

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