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Closing Sales on WhatsApp

A conversation system that turns incoming messages into appointments and appointments into treatments

Content
18 lessons
Total length
4h 45m
Last updated
July 20, 2026
Video language
Turkish
Instructor: Nervin YahyaSocial Media Specialist

What you'll be able to do after this course

  • Send the right reply to the first message within 3 minutes
  • Move a price question toward an appointment without killing the conversation
  • Warm up conversations that have gone cold
  • Get your patient coordinators working to a single standard

Who it's for

  • Patient coordinators

  • Clinic owners

  • Sales teams

Curriculum: 4 modules · 18 items

4h 45m total

  1. First contact4 items · 1h 3m
    1. How response time affects conversion: real dataLesson17 min
    2. The first-message formula: a 4-sentence openerLesson19 min
    3. How much of the greeting to automateLesson15 min
    4. Logging the patient's name and requestLesson12 min
  2. Managing the conversation5 items · 1h 40m
    1. Three ways to answer a price questionLesson23 min
    2. Discovery questions: a 6-question flowLesson21 min
    3. Objection handling: "too expensive," "let me think about it," "I need to check with someone"Lesson24 min
    4. Using images and voice messages the right wayLesson14 min
    5. Data protection (KVKK) limits on sharing health dataLesson18 min
  3. Closing and follow-up5 items · 1h 15m
    1. Making a clear appointment offer: the two-option ruleLesson16 min
    2. Appointment reminder sequenceLesson13 min
    3. Win-back messages for no-show patientsLesson17 min
    4. Warming up a cold conversation in 3 stepsLesson15 min
    5. Asking for reviews and testimonials after treatmentLesson14 min
  4. Team and measurement4 items · 47 min
    1. Coordinator performance metricsLesson18 min
    2. Conversation quality audit formFile8 min
    3. Quick reply template libraryFile9 min
    4. Shift and on-call scheduleLesson12 min

Start your membership to watch the lessons.

See plans

Instructor

Nervin Yahya

Social Media Specialist

Builds the content and community side of clinic accounts.

Nervin takes over healthcare brands' social media accounts, gets them in order, and turns the content calendar into a system that doesn't depend on any one person.

The lessons walk through account handovers, monthly content planning, community management, and crisis communication, using accounts Nervin runs personally.

  • Social media management
  • Content calendars
  • Community and inbox management
  • Instagram growth

5 courses · 72 lessons

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Closing Sales on WhatsApp · DFX Community