Delivery and Refund Policy

01Delivery method

The service sold through DFX Community by Advosphere is access to digital content. No physical products are shipped; there is no shipping process and no shipping fee.

Delivery takes place entirely electronically: as soon as the payment is confirmed, access is automatically granted to your member account, and the activation details and invoice are sent to the email address you provided.

02Delivery time

Delivery happens instantly after the payment is confirmed. You do not need to take any further action to get access.

In the event of a technical problem, delivery will not take longer than 30 days under any circumstances. If delivery cannot be made within this period, your payment is refunded in full.

If your payment has been confirmed but your access has not been activated, email topluluk@advosphere.com; your request will be resolved within the same business day.

03General refund principle

The service purchased is access to digital content, performed instantly in electronic form. Under Article 15(1)(ğ) of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), the right of withdrawal cannot be exercised for such services; the service is deemed to have been performed as soon as access is granted to your account.

Even so, the price you paid is refunded unconditionally in the cases below.

04Cases eligible for a refund

Your payment is refunded in full in the following cases:

• A cancellation request is made before access has been granted
• The same plan is purchased more than once by mistake
• We are unable to provide access for a technical reason
• It becomes clear that the service cannot be provided even though payment has been received

05Cases not eligible for a refund

Once access has been granted, no refund is given, regardless of whether the content has been watched. This rule derives from the legislation on digital content supplied instantly in electronic form.

No refund is given for memberships terminated for breach of the Terms of Use (copying or sharing the content, or sharing the account with others).

06How to request a refund

Send your cancellation and refund requests to topluluk@advosphere.com from the email address you used for the payment. Including your full name, the transaction date, and the plan in your request speeds up the process.

If you prefer, you can also reach us by phone at +90 540 350 10 20. Requests are reviewed, and you are notified of the outcome, within 3 business days at the latest.

07Refund timing and method

Approved refunds are made to the card used for the payment, using the same payment method; refunds cannot be made in cash or to a different account.

The refund is initiated through the payment institution no later than 14 days after the request is approved. Depending on your bank's procedures, it may take 2 to 14 business days for the amount to appear on your card statement; this timing is at the bank's discretion.

No deduction or transaction fee is charged to the BUYER for the refund.

08Auto-renewal and cancellation

None of the plans renew automatically. Your payment is collected once, your card is not stored, and no recurring charges are made to you.

For this reason, there is no subscription to cancel either: when the period expires, access ends automatically and no additional fee is charged. If you want to continue, you buy a new plan.

If you would like your account closed completely, simply email topluluk@advosphere.com.

09Disputes

If you are not satisfied with the outcome of your request, you may apply to the Consumer Arbitration Committee or the Consumer Court at your place of residence, within the monetary limits announced by the Ministry of Trade.