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Fashion e-commerce: Sales call, phone, and voice-note scripts

18 scripts with an opening, discovery, objection branches, and a close, for brand-owner discovery, boutique and wholesale buyers, COD confirmation, late orders, returns, and voice notes.

18 scripts4 groups30 minOctober 15, 2026

  • sales calls
  • phone
  • voice notes
  • fashion

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1 script open, 18 scripts in total. Members see the rest.

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These scripts are written for phone calls and WhatsApp voice notes: an opening, discovery, objection branches, and a close that ends in one next step. Use the formal ‘you’ forms on the phone and switch to casual only if the other person does. Don't read the lines word for word; adjust the quoted sentences to how you talk.

Talking to the brand owner (for agencies and consultants)

5 scripts

First call: the cold open (2 min)

  1. Opening“Hi {CONTACT_NAME}, this is {NAME} from {AGENCY_NAME}. I saw {BRAND}'s new collection on Instagram. Do you have two minutes? I'll tell you why I'm calling.”
  2. Why I'm calling“We see two things at fashion brands: returns aren't counted, so ad returns look better than they are, and the sizing question goes unanswered in the ad. Is either of those on your mind?”
  3. ListenWhatever the answer, add one question: “Who runs your ads right now, and roughly what's the monthly budget?”
  4. Bridge“I won't try to solve this over the phone. In a 20-minute call we can look at your return rate and your ad account together, and I'll leave you with three concrete suggestions. If you don't like them, no obligation.”
  5. Close“Would {DAY_1} at {TIME_1} or {DAY_2} at {TIME_2} work? I'll send the meeting link on WhatsApp.”

4 scripts more in this group for members.

17 scripts more for members

This item has 18 scripts in total. With a membership you see all of it and copy any line in one click.

  1. Boutique and wholesale buyers4 scripts
  2. Customer calls5 scripts
  3. Voice notes4 scripts
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The same item for other industries

This item has a separately written version for 31 other industries. If you work with them too, open their version.

Fashion e-commerce page

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    15 copy and message templates for fashion e-commerce

    Product description (short)

    {PRODUCT_NAME} is made for {OCCASION}. The {FABRIC_COMPOSITION} fabric {FABRIC_FEEL}. Fit: {FIT}. Our model is {MODEL_HEIGHT} and wears a size {MODEL_SIZE}. If you're between sizes, {SIZE_ADVICE}. Care: {CARE_INSTRUCTIONS}

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  • Checklist20 min

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    • Fabric composition on every product matches the label exactly.
    • The model's height and size worn appear on every product page.

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  • Message template20 min

    WhatsApp and DM replies

    First reply during business hours

    Hi {FIRST_NAME}, this is {AGENT_NAME} from the {BRAND} team. Thanks for reaching out. Which item are you looking at? Send the product link or a screenshot and I'll get you size, stock, and shipping info right away.

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  • Hook bank12 min

    Reels and short-video openers

    The package came today. Opening it in the fitting room for the first time.

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