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Local services: Email and SMS templates

20 email and SMS templates for welcome, nurture, booking and service reminders, after-job notes, win-backs, and referrals, with the IYS consent split built in.

20 templates5 groups25 minOctober 15, 2026

  • templates
  • email
  • sms
  • customer retention

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1 template open, 20 templates in total. Members see the rest.

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These templates cover the email and SMS rhythm with a customer from the first day of a request to a year later: welcome, nurture, reminders, after the job, win-back, and referral. Keep informational and promotional messages separate; every message with a promotion needs IYS consent and an opt-out.

Welcome and first info

4 templates

Email: after the first request

Subject: We got your request. Here's what happens next Hi {CUSTOMER_NAME}, Your request for {SERVICE} has reached us. Next steps: 1. Within {RESPONSE_TIME}, we'll call or message you with a few questions. 2. If we can give a range from photos, we'll send it in writing; if not, we'll schedule an estimate. 3. The final price is in writing before work starts, and we ask for your OK on any extra work. While you wait, here's a short guide that may help: {GUIDE_LINK} {SIGNATURE}

3 templates more in this group for members.

19 templates more for members

This item has 20 templates in total. With a membership you see all of it and copy any line in one click.

  1. Nurture and trust4 templates
  2. Reminders4 templates
  3. After the job4 templates
  4. Win-back and referral4 templates
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The same item for other industries

This item has a separately written version for 31 other industries. If you work with them too, open their version.

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