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Insurance: Sales call, phone, and voice message scripts

21 call scripts for quotes, renewals, objection branches, claims, health, home, business cover, and voice messages: openings, discovery questions, objection branches, and a clear next step.

21 scripts6 groups35 minOctober 15, 2026

  • scripts
  • phone calls
  • objection handling
  • renewals
  • agency

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1 script open, 21 scripts in total. Members see the rest.

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These scripts cover phone and voice message conversations; each line is one stage, with timing, stage name, and what to say, plus separate branches for objections. Customer lines use a polite, formal register; adapt the wording to how you talk, but never guess at or promise a premium, an approval, or a claim outcome, and never ask for ID or health details over the phone. In Turkey, kasko is optional comprehensive car insurance, DASK is compulsory earthquake insurance for buildings, and SGK is the social security system.

Quote calls

4 scripts

Inbound call: quote request

  1. 0:00–0:15Opening“{AGENCY}, this is {REP}, how can I help?” When the caller names the product: “You're calling about {PRODUCT}; I'm taking notes right away. May I have your name?”
  2. 0:15–1:15Discovery“Do you have a current policy, and when does it end?” · “What matters most to you: the premium, the coverage, or support when you claim?” · “Have you had a claim before?” · “How do you use the car or the home?”
  3. 1:15–2:00Information“I'll get quotes not from one insurer but from the {INSURER_COUNT} we work with, and send them side by side on premium, coverage, and deductible. It wouldn't be right to guess at a premium now; it depends on your details.”
  4. 2:00–2:30Branch: “Should I give you my ID number?”“We don't ask for ID or policy numbers over the phone or by message. When we need them, we use our secure channel: {SECURE_CHANNEL}. I can put together a general table first.”
  5. 2:30–3:00Close“I'll send the quote table on WhatsApp within {TIMEFRAME}. If a line doesn't make sense, call me. I'll also send the privacy notice by message.”

3 scripts more in this group for members.

20 scripts more for members

This item has 21 scripts in total. With a membership you see all of it and copy any line in one click.

  1. Renewal calls4 scripts
  2. Objection branches4 scripts
  3. Claims calls3 scripts
  4. Health, home, and business3 scripts
  5. Voice messages3 scripts
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This item has a separately written version for 31 other industries. If you work with them too, open their version.

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