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Hotels and stays: Sales call and phone scripts

20 phone scripts for inbound calls, objection branches, group and wedding calls, outbound calls, voice messages, and closing, with stage, timing, the line to say, and a coaching note.

20 scripts5 groups35 minOctober 15, 2026

  • phone sales
  • call scripts
  • voice messages
  • hotels

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1 script open, 20 scripts in total. Members see the rest.

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Phone and voice-message flows. Each block lays out a call by stage, timing, the line to say, and a coaching note. They're for learning the order, not memorizing: say them in your own words, but keep the price and terms sentences exactly as written.

Inbound booking calls

4 scripts

Booking call: the first 2 minutes

  1. Opening (0–10s)You: ‘{HOTEL}, this is {NAME}. How can I help?’Note: Write down the name and phone number.
  2. Needs (10–45s)You: ‘Which dates are you thinking about, and how many of you will there be?’Listen for: Children, the purpose of the trip, flexible dates.
  3. Options (45–75s)You: ‘For {DATES} I have two options: the {ROOM_TYPE_1} and the {ROOM_TYPE_2}. The difference is {DIFFERENCE}.’Note: Offer two options; three make it harder to decide.
  4. Price (75–100s)You: ‘The {ROOM_TYPE_1} is {AMOUNT} total with taxes, breakfast {BREAKFAST_STATUS}, with {CANCELLATION_TERM} cancellation.’Note: Always give the price as a total, with breakfast and cancellation terms.
  5. Next step (100–120s)You: ‘If you like, I'll hold the room free of charge for {HOLD_PERIOD} hours and send the written summary on WhatsApp.’Note: Confirm the phone number and email before you hang up.

3 scripts more in this group for members.

19 scripts more for members

This item has 20 scripts in total. With a membership you see all of it and copy any line in one click.

  1. Objection branches5 scripts
  2. Group, meeting, and event calls3 scripts
  3. Outbound calls and voice messages5 scripts
  4. Closing and next step3 scripts
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The same item for other industries

This item has a separately written version for 31 other industries. If you work with them too, open their version.

Hotels and stays page

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    Hi {NAME}, thanks for reaching out about {DATES}. Our {ROOM_TYPE} is available for those dates: {NIGHTS} nights, {AMOUNT} total including taxes, breakfast {BREAKFAST_STATUS}. Let me know how many of you are coming and, if you're bringing kids, their ages, and I'll find the room that fits best.

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    • The booking engine lets guests pick dates in 3 taps on mobile.
    • The price shown is the total with taxes; no surprise fees at the last step.

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    Caption templates

    Room type comparison

    {ROOM_TYPE_1} vs. {ROOM_TYPE_2}, in one sentence: {DIFFERENCE}. {ROOM_TYPE_1}: {SQM_1} m², {BED_1}, {VIEW_1}. {ROOM_TYPE_2}: {SQM_2} m², {BED_2}, {VIEW_2}. Which one suits you? {RECOMMENDATION}. DM us your dates and we'll pick the right room together.

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