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Interior design and renovation: Sales call and voice message scripts

24 flows for inbound calls, the site visit, presenting a quote, objection branches, the contract, change orders, delays, and voice messages, from opening to the next step.

24 scripts6 groups38 minOctober 15, 2026

  • sales calls
  • phone
  • voice messages
  • renovation

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1 script open, 24 scripts in total. Members see the rest.

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Flows for phone calls, on-site meetings, and voice messages. Each line is a stage: the sentence to say, the question to ask, what to listen for, and a note. The customer-facing lines are written in a formal, polite register; don't memorize them word for word. Learn the flow and fill in the numbers from your own project.

Inbound calls

3 scripts

Inbound call: ‘What's the price per square meter?’ (4 min)

  1. Opening (0–15s)Say: ‘Hello, {STUDIO}, this is {REP}. How can I help you?’
  2. Acknowledge the question (15–45s)Say: ‘You're asking about the per-square-meter price, and I understand. A single number would mislead you, because the same square meter can come out very different in two homes. Let me explain why in a moment.’Note: Don't seem to dodge the number; give the reason right away.
  3. What it depends on (45s–1.5 min)Say: ‘Cost depends mostly on four things: how much demolition and rubble there is, whether the plumbing needs to be renewed, the material grade, and the scope, meaning surface work only or wet areas too.’
  4. Discovery (1.5–3 min)Ask: ‘Which space do you want to renovate?’ ‘How old is the building, and has the plumbing been renewed?’ ‘Will you be living there during the work?’ ‘Do you have a start date in mind?’Listen for: Building age and plumbing condition are the two facts that move the range most.
  5. Rough range (3–3.5 min)Say: ‘If you send photos and approximate dimensions, I'll write you a rough range based on scope. The firm quote comes itemized after the site visit.’
  6. Next step (3.5–4 min)Say: ‘Shall I send you a message on WhatsApp asking for the photos? For the site visit, {VISIT_DAYS} works.’

2 scripts more in this group for members.

23 scripts more for members

This item has 24 scripts in total. With a membership you see all of it and copy any line in one click.

  1. Site visit meeting (on site)4 scripts
  2. Presenting a quote and objection branches7 scripts
  3. Contract, job site, and building management4 scripts
  4. Voice messages4 scripts
  5. After handover and commercial spaces2 scripts
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This item has a separately written version for 31 other industries. If you work with them too, open their version.

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