Message templateSales
Agencies and freelancers: Review and reputation replies
20 reply templates for positive, mixed, negative, unfair, or mistaken reviews, Q&A, and public complaints, with client details moved to private channels.
20 templates5 groups20 minOctober 15, 2026
- review replies
- reputation
- google reviews
- agency
20 reply templates for an agency's reviews on Google, social media, and review sites: positive, mixed, negative, unfair or mistaken reviews, Q&A, and public complaints. Never put client details, fees, or contract specifics in a public reply; move the conversation to private.
Positive reviews
General thank-you
{FIRST_NAME}, thank you for the review. We read the line about {REVIEW_DETAIL} aloud in our weekly team meeting. Next month we'll be working on {NEXT_STEP}, and we'll tell you when it's ready.
3 templates more in this group for members.
19 templates more for members
This item has 20 templates in total. With a membership you see all of it and copy any line in one click.
- 02Neutral and mixed reviews4 templates
- 03Negative reviews4 templates
- 04Unfair or mistaken reviews4 templates
- 05Q&A and public complaints4 templates
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The same item for other industries
This item has a separately written version for 31 other industries. If you work with them too, open their version.
- Dental clinics
- Plastic and cosmetic surgery
- Hair transplant
- Medical tourism
- Aesthetic medicine
- Psychologists and therapy
- Dietitians and nutrition
- Physiotherapy
- Veterinary clinics
- Gyms and personal training
- Hair and beauty salons
- Real estate
- Interior design and renovation
- Automotive
- Restaurants and cafés
- Hotels and stays
- Tours and travel agencies
- Weddings and events
- Photo and video studios
- Local services
- Schools and courses
- Fashion e-commerce
- Cosmetics and personal care
- Furniture and home decor
- Food brands
- Retail stores
- Online courses and coaching
- Consulting and B2B services
- SaaS and software
- Insurance and financial advice
- Personal brands and creators
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