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Hair and beauty salons: Review and reputation replies

27 calm, no-blame replies for positive, mixed, negative and unfair reviews, Google Q&A, complaint sites and social media complaints, plus a review request and a team rule card.

27 templates6 groups22 minOctober 15, 2026

  • review replies
  • reputation
  • google reviews
  • salon

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1 template open, 27 templates in total. Members see the rest.

A salon's review reply is really written for the next client who reads the review. These 27 replies are short, calm and free of blame; they don't name the service, the date or any personal detail, and they move the negative topic to a private channel. Before you send any template, personalize it with one sentence that matches the review's own detail.

Positive reviews

6 templates

General thank-you

Hi {NAME}, thank you so much for your kind words. Our team was delighted to read your review. We look forward to seeing you at your next visit. {SALON}

5 templates more in this group for members.

26 templates more for members

This item has 27 templates in total. With a membership you see all of it and copy any line in one click.

  1. Mixed and neutral reviews4 templates
  2. Negative reviews6 templates
  3. Unfair or problematic reviews3 templates
  4. Google Q&A and public complaints6 templates
  5. Asking for reviews and the team rule card2 templates

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Hair and beauty salons page
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    A wash order for your colored hair: {STEP_1}, {STEP_2}, {STEP_3}. Why this order: {REASON}. Every head of hair has a different history, so your stylist {STYLIST} tailors it to yours at the appointment. Save this and check it at your next wash. Questions? Leave them in the comments. {SALON} · {NEIGHBORHOOD}

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    Transformation post

    The request: {CLIENT_REQUEST}. The plan was made together with {STYLIST} at the consultation. Service: {SERVICE} Time: {DURATION} At-home care: {CARE_TIP} Every head of hair has its own history, so results vary from person to person. Let's talk about what's possible for yours at a consultation: {BOOKING_LINK} (Thanks to {CLIENT_NAME} for letting us share.)

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