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Interior design and renovation: Review and reputation replies

24 replies for positive, mixed, and negative reviews; complaints about delays, change orders, dust, and render gaps; unfair reviews; Google Q&A; and public complaints.

24 templates5 groups22 minOctober 15, 2026

  • review replies
  • reputation
  • google reviews
  • renovation

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1 template open, 24 templates in total. Members see the rest.

In renovation, a review reply is written as much for the client who will read it later as for the person who wrote the review. Keep every reply short, calm, and undefensive; don't put client details in public, and move specifics to a private channel. Check your records before you fill in the brackets.

Positive reviews

5 templates

Five stars from a kitchen client

{NAME}, thank you so much for the review. The moment we settled on {SPECIAL_DECISION} in the kitchen's first plan was one of our favorite parts of the project. We hope you enjoy the new kitchen for many years. We'll write to you around the six-month mark for a door and silicone check; if you notice anything before then, don't wait to reach us. {MANAGER}, {STUDIO}

4 templates more in this group for members.

23 templates more for members

This item has 24 templates in total. With a membership you see all of it and copy any line in one click.

  1. Neutral and mixed reviews4 templates
  2. Negative reviews6 templates
  3. Unfair or mistaken reviews4 templates
  4. Q&A and public complaints5 templates

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Interior design and renovation page
  • Checklist10 min

    Interior design and renovation marketing checklist

    • Every portfolio image is from the company's own projects; nothing is taken from another source.
    • Renders and AI images are labeled "3D visualization" or "concept."

    36 items · 6 groupsMembers only

  • Copy template20 min

    Caption templates

    Case study: problem, three decisions

    A {AREA} m² apartment in {NEIGHBORHOOD}. Our client's first sentence: ‘{CLIENT_PROBLEM}.’ The three decisions that solved it: 1. {DECISION_1} 2. {DECISION_2} 3. {DECISION_3} On this project, the schedule shifted by {SHIFT} because of {CHALLENGE}; we wrote the reason and how we handled it on the last slide. Photos shared with our client's written permission. If you'd like a site visit for a similar space, DM us.

    22 templates · 5 groupsMembers only

  • Message template15 min

    15 message and copy templates for renovation firms

    Before-and-after caption

    A {AREA} m² {ROOM} in {NEIGHBORHOOD}: before and after. Problem: {PROBLEM} Decision: {KEY_DECISION} Materials: {MATERIALS} Duration: {DURATION} (per the work schedule) Photos shared with our client's permission. Message us if you'd like a site visit for a similar space.

    15 templates · 4 groupsMembers only

  • Hook bank12 min

    Reels and short-video openers

    One outlet, directly across from the sink. Let me show you how we fixed this kitchen.

    50 hooks · 5 groupsMembers only