Message templateSales
Personal brands: Review and reputation replies
22 public reply templates for positive, mixed, critical, and unfair comments on Instagram, YouTube, LinkedIn, Google, and complaint sites, plus refund, communication, and payment complaints.
22 templates6 groups22 minOctober 15, 2026
- review replies
- reputation
- complaints
- social media
One rule for replying to comments: a public reply never includes client information, payment details, or the contents of a conversation. Acknowledge the concern and move the fix to a private channel. Calling the person before you write the reply often does more good than the reply itself.
Positive comments
Happy with the program
{COMMENTER_NAME}, thank you for the kind words. I'm glad the {MENTIONED_TOPIC} part helped. Everyone goes through the program at their own pace, and seeing the steps you took taught me something too. I hope we'll talk again in the next round.
3 templates more in this group for members.
21 templates more for members
This item has 22 templates in total. With a membership you see all of it and copy any line in one click.
- 02Neutral and mixed comments3 templates
- 03Critical and pushback comments4 templates
- 04Negative comments and complaints4 templates
- 05Unfair or inaccurate comments3 templates
- 06Q&A and public complaints4 templates
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The same item for other industries
This item has a separately written version for 31 other industries. If you work with them too, open their version.
- Dental clinics
- Plastic and cosmetic surgery
- Hair transplant
- Medical tourism
- Aesthetic medicine
- Psychologists and therapy
- Dietitians and nutrition
- Physiotherapy
- Veterinary clinics
- Gyms and personal training
- Hair and beauty salons
- Real estate
- Interior design and renovation
- Automotive
- Restaurants and cafés
- Hotels and stays
- Tours and travel agencies
- Weddings and events
- Photo and video studios
- Local services
- Schools and courses
- Fashion e-commerce
- Cosmetics and personal care
- Furniture and home decor
- Food brands
- Retail stores
- Online courses and coaching
- Consulting and B2B services
- SaaS and software
- Insurance and financial advice
- Agencies and freelancers
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