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Hotels and stays: Review and reputation replies

25 replies for positive, neutral, negative, and unfair reviews, Google Q&A, and public complaints, each with a concrete detail or the action taken.

25 templates5 groups25 minOctober 15, 2026

  • review replies
  • reputation
  • google
  • templates

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1 template open, 25 templates in total. Members see the rest.

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Replies for reviews on Google, OTAs, and Instagram. Your reply isn't read only by the reviewer; everyone checking reviews before they book reads it too. That's why every reply should include a concrete detail or an action you took.

Positive reviews

5 templates

Review praising breakfast

Hi {NAME}, we read your comments about breakfast to our kitchen team, and chef {CHEF_NAME} pinned what you wrote about the {PRAISED_ITEM} on the team board. It comes from {PRODUCER_INFO}. Next time you visit, the seasonal {SEASONAL_ITEM} will be on the table too. {SIGNATURE}

4 templates more in this group for members.

24 templates more for members

This item has 25 templates in total. With a membership you see all of it and copy any line in one click.

  1. Neutral and mixed reviews4 templates
  2. Negative reviews6 templates
  3. Unfair, inaccurate, or rule-related reviews4 templates
  4. Google Q&A and public complaints6 templates
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The same item for other industries

This item has a separately written version for 31 other industries. If you work with them too, open their version.

Hotels and stays page

  • Checklist20 min

    A 36-point hotel marketing checklist

    • The booking engine lets guests pick dates in 3 taps on mobile.
    • The price shown is the total with taxes; no surprise fees at the last step.

    36 items · 6 groupsMembers only

  • Copy template20 min

    Caption templates

    Room type comparison

    {ROOM_TYPE_1} vs. {ROOM_TYPE_2}, in one sentence: {DIFFERENCE}. {ROOM_TYPE_1}: {SQM_1} m², {BED_1}, {VIEW_1}. {ROOM_TYPE_2}: {SQM_2} m², {BED_2}, {VIEW_2}. Which one suits you? {RECOMMENDATION}. DM us your dates and we'll pick the right room together.

    20 templates · 5 groupsMembers only

  • Message template12 min

    16 message and copy templates for hotels

    First reply to a rate question

    Hi {NAME}, thanks for reaching out about {DATES}. Our {ROOM_TYPE} is available for those dates: {NIGHTS} nights, {AMOUNT} total including taxes, breakfast {BREAKFAST_STATUS}. Let me know how many of you are coming and, if you're bringing kids, their ages, and I'll find the room that fits best.

    16 templates · 4 groupsMembers only