Message templateSales
Fashion e-commerce: WhatsApp and DM replies
20 replies for first contact, price and measurement questions, a three-step follow-up, undelivered orders, missed showroom appointments, and winning back lapsed customers.
20 templates5 groups20 minOctober 15, 2026
- dm
- message templates
- fashion
These replies are written for WhatsApp Business and Instagram DMs: first contact, price and info questions, a three-step follow-up, undelivered orders and no-shows, and winning back lapsed customers. Save them as quick replies, but always edit the customer's name and the product they asked about.
First reply and greeting
First reply during business hours
Hi {FIRST_NAME}, this is {AGENT_NAME} from the {BRAND} team. Thanks for reaching out. Which item are you looking at? Send the product link or a screenshot and I'll get you size, stock, and shipping info right away.
3 templates more in this group for members.
19 templates more for members
This item has 20 templates in total. With a membership you see all of it and copy any line in one click.
- 02Price and info questions4 templates
- 03Follow-ups 1–34 templates
- 04Undelivered orders, no-shows, and returned parcels4 templates
- 05Win-backs and special cases4 templates
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The same item for other industries
This item has a separately written version for 31 other industries. If you work with them too, open their version.
- Dental clinics
- Plastic and cosmetic surgery
- Hair transplant
- Medical tourism
- Aesthetic medicine
- Psychologists and therapy
- Dietitians and nutrition
- Physiotherapy
- Veterinary clinics
- Gyms and personal training
- Hair and beauty salons
- Real estate
- Interior design and renovation
- Automotive
- Restaurants and cafés
- Hotels and stays
- Tours and travel agencies
- Weddings and events
- Photo and video studios
- Local services
- Schools and courses
- Cosmetics and personal care
- Furniture and home decor
- Food brands
- Retail stores
- Online courses and coaching
- Consulting and B2B services
- SaaS and software
- Insurance and financial advice
- Agencies and freelancers
- Personal brands and creators
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