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Insurance: WhatsApp and DM replies

24 WhatsApp and DM templates for first replies, premium and coverage questions, a three-step follow-up, policy delivery, renewals, claim updates, no-shows, and reactivation.

24 templates6 groups25 minOctober 15, 2026

  • whatsapp
  • dm
  • follow-up
  • policy
  • agency

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1 template open, 24 templates in total. Members see the rest.

These messages are for an insurance agency's WhatsApp Business and Instagram DM conversations. Each message should ask for one next step; ask for the details a quote needs, but never request an ID number, a full policy number, or health details by message, and never guess at a premium, an approval, or a claim outcome. In Turkey, kasko is optional comprehensive car insurance, DASK is compulsory earthquake insurance for buildings, and BES is the private pension plan.

First replies

4 templates

First reply to a quote request

Hi {NAME}, this is {REP} from {AGENCY}. Thanks for writing about a {PRODUCT} quote. To prepare it, I need: {REQUIRED_DETAILS}. We use these details only for the quote; the privacy notice is here: {PRIVACY_LINK} You don't need to send your ID or policy number by message; if we need them, we'll use our secure channel: {SECURE_CHANNEL}.

3 templates more in this group for members.

23 templates more for members

This item has 24 templates in total. With a membership you see all of it and copy any line in one click.

  1. Premium and information questions6 templates
  2. Follow-ups4 templates
  3. Policy delivery, renewals, and claims4 templates
  4. No-shows and cancellations3 templates
  5. Reactivation3 templates

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