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Medical tourism: Lead follow-up and sales process

54 items for following an international-patient lead from form to post-return follow-up: first reply and time zones, CRM fields, documents and plan, deposit, travel, and follow-up cadence.

54 items6 groups22 minOctober 15, 2026

  • lead follow-up
  • crm
  • coordinator
  • medical tourism

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3 items open, 54 items in total. Members see the rest.

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In medical tourism the candidate writes from another country, time zone, and language, and ad money usually disappears in a late reply, a missing CRM field, or a candidate who got a plan and was forgotten. Go through this list with the coordinator team in the weekly meeting, and carry any gap to the next meeting with an owner's name.

First reply, time zones, and language

9 items
  • A target for the first human reply during working hours is written down (a common starting point is 15 minutes), and in-hours and after-hours are measured separately.
  • The schedule shows which coordinator covers each language and when, and messages that arrive overnight go to the top of the next morning's queue.
  • The after-hours auto-reply gives the return time in both Istanbul time and the candidate's local time, and in the candidate's language.

6 items more in this group for members.

51 items more for members

This item has 54 items in total. With a membership you see all of it and copy any line in one click.

  1. CRM fields and stages9 items
  2. Document collection and pre-plan9 items
  3. Plan, consult, and deposit9 items
  4. Before, during, and after travel10 items
  5. Follow-up, no-shows, and reconnecting8 items
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The same item for other industries

This item has a separately written version for 31 other industries. If you work with them too, open their version.

Medical tourism page

  • Hook bank10 min

    45 hooks for medical tourism

    How do you check that a clinic is authorized to treat international patients?

    45 hooks · 5 groupsMembers only

  • Message template15 min

    14 message and copy templates for medical tourism

    Reply to a first message received out of hours

    Hi {FIRST_NAME}, thanks for reaching out. I'm {COORDINATOR}, a patient coordinator at {ORGANIZATION}. Your message came in outside our hours; I'm available between {AVAILABLE_HOURS} your time. To get your plan started, two quick questions: which treatment are you considering, and what dates would work for you?

    14 templates · 6 groupsMembers only

  • Script20 min

    8 video and call scripts for medical tourism

    0-3s1. Airport to hotel in 30 seconds

    Arrivals gate, a welcome sign with a name. On-screen text: "From the moment you land to your hotel."

    8 scripts · 3 groupsMembers only

  • Copy template25 min

    Post caption templates

    Verifying a certificate

    You can check whether an organization is authorized to treat international patients in three steps. 1. Ask for the certificate's number and scope; don't rely on a logo or a framed sheet of paper. 2. Read which organization name and which services the certificate covers. 3. Confirm its validity through the Ministry of Health's official sources. {ORGANIZATION} publishes its certificate details at {LINK}, and we can email you the document too. If a question comes to mind, write it in the comments and we'll answer in writing.

    24 templates · 5 groupsMembers only

  • Checklist15 min

    Medical tourism marketing and operations checklist

    • The organization's international health tourism authorization certificate is current and shown on the site in a verifiable way.
    • For facilitators, partner clinics' credentials are on file and current.

    36 items · 6 groupsMembers only

  • Hook bank12 min

    Reels and short-video openers

    This plastic folder holds one patient's entire paper trail. We open it, document by document.

    50 hooks · 5 groupsMembers only