1,000+ hooks, templates, scripts and checklist items for every industry

The doctor at the desk, the patient's shoulder in frame · Talk to a doctor before you decide · What do you do before deciding on a treatment?

A document headed ‘Written plan’ on a tablet; a hand scrolls · ‘Have your plan in hand before you go’ · ‘Before you decide on treatment abroad, your plan should be in writing.’

A puppy on a leash at the door, with its owner (with permission) · ‘New friend at home?’ · ‘New friend at home? Let's plan the first visit together.’

The back of a mannequin's head, an area circled in pen · ‘Where do grafts come from? The donor area in 6 frames’

A phone vibrating on a desk · What happens after you message us?

Morning, the treatment room door opens a crack · ‘First-assessment day: behind the scenes’

The anesthesia machine's morning check, screen out of focus · ‘2 claims about anesthesia: true or false?’

A phone vibrating on a table · What happens after you message us?

The dentist holds a veneer and a zirconia crown model · ‘Veneers or zirconia? In 6 frames’

The doctor at the consultation desk holding a blank face diagram · Are fillers and expression-line treatment the same thing? · Quiz — Yes / No

8:30 a.m., the clinic's sign and door · ‘Good morning: we're opening up’

Opening · ‘{CLINIC}, this is {COORDINATOR}. Are you calling about a hair transplant? May I take your name?’

Arrivals gate; just a name sign · ‘The first 48 hours of a treatment trip’

Opening (0–15s) · “{PRACTICE}, this is {COORDINATOR}, how can I help?” If the caller mentions a video or an ad: “Which one did you see, do you remember?”

Opening · ‘{CENTER}, this is {NAME}, how can I help?’ Once they say why they're calling: ‘Thanks for calling. Can I ask a few quick questions so I give you the right information?’

Opening (0–15 sec) · ‘{CLINIC}, this is {COORDINATOR}, how can I help?’ If the caller mentions a form: ‘Do you remember which page you came from?’ (Log the source in the CRM.)

Opening (0–15s) · “{PRACTICE}, this is {COORDINATOR}, how can I help?” If the caller mentions a video or an ad: “Which one did you see, do you remember?”

Opening (0–15s) · ‘{CLINIC}, this is {COORDINATOR}. How can I help?’ If the caller mentions an ad: ‘Do you remember which of our videos you saw?’ (Log the source in the CRM.)

Opening · Hi, is this {NAME}? This is {COORDINATOR} from {CLINIC}. You filled out a form about {TREATMENT} a few minutes ago. Is now a good time to talk?

Opening · ‘{CLINIC}, this is {NAME}, how can I help?’ Once they say why they're calling: ‘Thanks for calling. So I can help you properly, may I ask a few quick questions?’

Opening · ‘Hello {FIRST_NAME}, this is {COORDINATOR} calling from {ORGANIZATION}. I saw the form you filled in for {TREATMENT}; is now a good time to talk?’ (If not: ‘What time suits you? I'll call at your local time.’)