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The question I hear most at consultations: "{QUESTION}" My short answer: {SHORT_ANSWER} Every case is different, and we work out what's right for you at the consultation. Leave your question in the comments and I'll answer it in the next video. {SURGEON} · {CLINIC}

Hi {FIRST_NAME}, this is {COORDINATOR} from {CLINIC}. I saw you filled out the form for {PROCEDURE}. Thank you. So I can plan the consultation properly, two quick questions: When are you thinking about having surgery? Would you rather I call you or keep writing here?

{FIRST_NAME}, thank you for your kind words. We've shared your review with the team, and feedback like this keeps us motivated. If anything comes to mind, you can reach us at {PHONE}. {SIGNATURE}

Subject: {FIRST_NAME}, we've received your request: next steps Hi {FIRST_NAME}, Your request for {PROCEDURE} has reached us. Our coordinator {COORDINATOR} will call you or message you on WhatsApp within {RESPONSE_TIME}. Until then, three notes that may help: • Prepare a list of the medications and supplements you take. • Find any earlier operative reports. • Write down the questions you'd like to ask at the consultation. If you have questions, just reply to this email. The {CLINIC} team

Opening (0–15 sec) · ‘{CLINIC}, this is {COORDINATOR}, how can I help?’ If the caller mentions a form: ‘Do you remember which page you came from?’ (Log the source in the CRM.)